Refund & Cancellation Policy

Last updated: 8 May 2026

We aim to be fair to both our customers and ourselves. This policy sets out when refunds and cancellations are possible. It applies to all bookings and orders placed through the Dynamiq Concept website.

1. Photography & videography bookings

Before we accept your booking

If you submitted a booking inquiry without paying (the “Book without paying” option) and we haven't yet confirmed, you can cancel at any time at no cost — simply let us know.

After we've accepted and you've paid

Once a booking is confirmed, refund eligibility depends on how much notice you give us before the event date:

Notice given	Deposit refund	Balance refund
More than 14 days	100%	100%
7–14 days	50%	100%
Less than 7 days	Non-refundable	100%

The deposit covers the time we've already spent holding your date — we may have turned away other bookings. The closer to the date, the harder it is to re-book that slot.

Rescheduling instead of cancelling

More than 7 days notice: free reschedule, subject to availability
Less than 7 days notice: subject to availability and a 25% rescheduling fee
Rescheduled dates must be within 6 months of the original date

If we cancel

In rare cases (serious illness, severe weather affecting outdoor shoots, equipment failure beyond our backups), we may need to cancel. If we cancel, you receive:

A full refund of all amounts paid, OR
A free reschedule to a date that works for you

We will give you as much notice as physically possible.

2. Data & airtime shop

Successful delivery

Data and airtime are non-refundable once successfully deliveredto the beneficiary phone number. They cannot be retrieved or reversed — once airtime is on a phone, it's on that phone.

Failed delivery

If delivery fails on our side (we charged you but the bundle/airtime never arrived after 24 hours), we will either:

Re-deliver the same product at no additional cost, OR
Refund you in full

Wrong number or wrong network

If you mistakenly enter the wrong phone number or pick the wrong network, the order is your responsibility. The delivery is real — it just went to the wrong place. We'll try to help if it's a number you control (e.g., you typed an extra digit), but we cannot recover an order delivered to a stranger's phone.

3. How to request a refund or cancellation

Send us a message including:

Your booking reference or order reference
The date of the booking or order
Reason for the request (optional but helpful)

You can reach us via:

We respond within 3 business days. Approved refunds are processed via Paystack and typically reach your account within 5–10 business days, depending on your bank.

4. Chargebacks

Please talk to us before initiating a chargeback with your bank — most issues are faster to resolve directly. Fraudulent chargebacks (where the service was clearly delivered) may lead to your account being closed and the matter being referred to Paystack's dispute team.

5. Changes to this policy

We may update this policy. The version shown when you placed your order is the one that applies to that order.

Note: This refund policy is a starting template. Refund windows and fees should match your actual operating practice — adjust them as the business evolves.